Cookies Policy

Last updated: 17/05/2026

This Cookie Policy explains how Epsom Heating and Plumbing uses cookies and similar technologies on our website.

It should be read together with our Privacy Policy.

By using our website, you may be asked to accept or reject certain cookies. You can change your cookie preferences at any time using our cookie settings tool or by adjusting your browser settings.

1. Who we are

This website is operated by Epsom Heating and Plumbing.

Website: www.epsomheatingandplumbing.co.uk
Email: info@epsomheatingandplumbing.co.uk
Address: 81 Burgh Heath Road, Epsom, KT17 4NN

In this Cookie Policy, “we”, “us” and “our” refer to Epsom Heating and Plumbing.

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, understand how visitors use the site, and support marketing or advertising activity.

Cookies may be set by us directly, known as first-party cookies, or by third parties, known as third-party cookies.

Similar technologies, such as pixels, tags, scripts, local storage and tracking links, may also be used for similar purposes. In this policy, we refer to these technologies collectively as “cookies”.

3. How we use cookies

We may use cookies to:

Make our website work properly;
Keep the website secure;
Remember your cookie preferences;
Understand how visitors use our website;
Improve website performance and user experience;
Measure the effectiveness of marketing campaigns;
Support advertising, retargeting and social media features;
Analyse traffic sources and visitor behaviour.

4. Types of cookies we use

Strictly necessary cookies

These cookies are needed for the website to function. They may be used for security, page navigation, form submission, cookie consent settings, load balancing, or other essential features.

These cookies cannot usually be switched off through our cookie settings because the website may not work properly without them.

Analytics and performance cookies

These cookies help us understand how visitors use our website, such as which pages are visited, how long users stay on pages, how they found us, and whether they experience errors.

We use this information to improve our website and services.

Analytics cookies are only used where you have given consent, unless they are configured in a way that does not require consent under applicable law.

Functionality cookies

These cookies allow the website to remember choices you make, such as region, preferences, form details, display settings or contact preferences.

They help provide a more personalised website experience.

Advertising and targeting cookies

These cookies may be used to build a profile of your interests, show relevant adverts, measure advertising performance, and support retargeting across other websites or platforms.

These cookies may be set by third-party advertising networks or social media platforms.

We will only use advertising and targeting cookies where you have given consent.

Social media and embedded content cookies

Our website may include embedded content or features from third-party platforms, such as videos, maps, reviews, social media posts, share buttons or booking tools.

These third parties may set cookies when you interact with or view their content.

5. Cookies we may use

The exact cookies used on our website may change from time to time. The examples below should be updated to reflect the cookies and tools actually used on the Epsom Heating and Plumbing website.

We may use cookies from our cookie consent tool. These are strictly necessary cookies used to store your cookie preferences, such as whether you have accepted or rejected certain types of cookies. These cookies usually remain on your device for a set period so that we can remember your choices when you return to the website.

We may use cookies from our website platform, content management system, hosting provider or security tools. These are strictly necessary cookies used to support core website functionality, security, page loading, form submissions and general website performance. The duration of these cookies may vary depending on the tool or provider used.

We may use Google Analytics cookies. These are analytics cookies that help us understand how visitors use our website, including which pages are visited, how long visitors stay on the site, how visitors found us, and how they interact with our content. These cookies are used to improve our website and services. Google Analytics cookies may remain on your device for different periods depending on how they are configured.

We may use Google Ads cookies. These are advertising cookies used to measure the performance of our advertising campaigns, understand whether users have interacted with our adverts, and support remarketing or retargeting activity. These cookies may remain on your device for different periods depending on Google’s settings and our advertising configuration.

We may use Meta Pixel cookies. These are advertising cookies used to measure the performance of adverts on Meta platforms, such as Facebook and Instagram, and to support retargeting or audience measurement. These cookies may remain on your device for different periods depending on Meta’s settings and how our campaigns are configured.

We may use the LinkedIn Insight Tag. These are advertising and analytics cookies used to measure the performance of LinkedIn advertising campaigns, understand website conversions, and support professional audience insights. These cookies may remain on your device for different periods depending on LinkedIn’s settings and our campaign configuration.

We may use cookies from YouTube, Vimeo or other embedded video providers. These cookies are used to enable embedded video content, remember video preferences, measure engagement with videos, and support the functionality of embedded media. These providers may also use cookies for analytics or advertising purposes depending on their own policies.

We may use cookies from Google Maps or other embedded map providers. These cookies are used to display interactive maps, provide location features, and support map functionality on our website. These providers may also collect information about your interaction with the embedded map content.

We may use cookies from review platforms or booking tools. These cookies may help display customer reviews, manage appointment requests, support enquiry forms, or improve the booking experience. These providers may set their own cookies depending on how their tools are embedded on our website.

You should remove any tools that are not used on the Epsom Heating and Plumbing website and add details of any additional cookies, plugins, analytics tools, advertising pixels, booking tools, payment providers or embedded content used on the website.

6. Third-party cookies

Some cookies may be placed by third-party service providers. These providers may use cookies according to their own privacy and cookie policies.

Third-party providers may include:

Google;
Meta;
LinkedIn;
TikTok;
YouTube;
Vimeo;
Google Maps;
Review platforms;
Booking or enquiry form tools;
Payment providers;
Website hosting or security providers;
Other analytics, advertising or marketing tools.

We do not control third-party cookies once they are placed by those providers. You should review the privacy and cookie policies of those third parties for more information.

7. Managing your cookie preferences

When you first visit our website, you may see a cookie banner or consent tool. You can use this tool to accept or reject non-essential cookies.

You can change your preferences at any time by selecting the cookie management button on the screen.

Strictly necessary cookies cannot usually be disabled through our cookie settings because they are required for the website to work.

8. Browser controls

You can also control cookies through your browser settings. Most browsers allow you to:

View cookies stored on your device;
Delete cookies;
Block all cookies;
Block third-party cookies;
Clear cookies when you close your browser;
Receive warnings before cookies are stored.
Blocking cookies may affect how our website works and some features may not function properly.

You can usually find cookie settings in the “Settings”, “Preferences”, “Privacy” or “Security” section of your browser.

9. Consent for non-essential cookies

We will not place non-essential cookies, such as analytics, advertising or targeting cookies, unless you have given consent where required by law.

You can withdraw your consent at any time by changing your cookie preferences.

Withdrawing consent does not affect the lawfulness of any cookie use before consent was withdrawn.

10. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the tools on our website, or legal requirements.

The latest version will be posted on our website with the updated date.

11. Contact us

If you have any questions about this Cookie Policy, please contact us:

Epsom Heating and Plumbing
Website: www.epsomheatingandplumbing.co.uk
Email: info@epsomheatingandplumbing.co.uk
Address: 81 Burgh Heath Road, Epsom, KT17 4NN